I do not like the phrase "we'll refund your money." When you buy something, you exchange your money for something of equal or greater value. This is the law of fair trade.

So if this does not work out, I am not refunding you. I am buying it back from you. Same result, different relationship, and it matters to me.

Here is exactly how it works.


**What I am promising first**

The promise is not that you will like the course. The promise is that your assistant will be built and running.

Operational means three things, and they have not changed since the day you joined: it is installed and answering you, it has a genius file written in your own words, and one connection is working and you have tested it.

I decide that from the checkpoint page and the group thread, using those three things. Not from a feeling. If those three are true, it is operational. If they are not, it is not.

I will not leave people stuck. Inside the members area there is a checkpoint page where you tell me one of two things: that you are up and running, or exactly what you are stuck on. That page is the record. If it is not marked, I do not have a buyback to consider.

Say you are stuck and I will help you. The group first, because that is fastest and usually somebody has already solved it. A call after that if it needs one. I will get on that call myself if that is what it takes.

A real ask for help is what you were trying to do, what you typed, and what happened instead, posted in the group. I will respond to a post like that inside a few business days and offer a call if it needs one. "It doesn't work" on day 29 with no detail is not that.


**When I will buy it back**

If you did the work, told me you were stuck, gave me a real chance to fix it, and your assistant still is not running, I will buy the course back from you for what you paid.

To ask me to buy it back, all of these have to be true.

You are inside the first 30 days from the date you bought.

You worked through Module 0 and the modules that actually produce a running assistant, which are Modules 1, 3 and 6. The checkpoint is how I know that work got done.

You marked the checkpoint page and told me what you were stuck on.

You gave me a fair chance to fix it. That means you posted in the group with what you were trying to do, what you typed, and what happened instead, and if we offered you a call, you took it.

After all of that, your assistant is still not operational.

That is the whole list. There is no form to fight with and nobody is going to try to talk you out of it.


**What happens when I buy it back**

I am buying the course back, so it stops being yours. That means your access ends, you leave the private group, and you delete the files you downloaded, including the bonus PDFs, the transcripts, and the trade and role file that was built for you. Your license to use any of it ends on the day I pay you.

You keep the assistant you built. That is yours, it is on your own machine, it is made of your own words, and I would not take it back even if I could.

I pay you back what you actually paid me. If you were on the two payment plan and had made one payment, I buy back that payment and the second one is canceled.


**What this guarantee does not cover**

It does not cover changing your mind about the topic. It does not cover buying the course and never opening it. It does not cover deciding after Module 0 that you would rather not do this, which is a fair decision and not something I can buy back, because there is nothing to buy back.

It does not cover being unable to complete the work for reasons that have nothing to do with the course. I cannot guarantee your time.

And it is one per person. If I buy the course back from you, that is the end of the trade, and you cannot buy it again later.


**Before you dispute a charge**

Just email me. Every time. I answer. In 15 years of selling info products I have never once made somebody fight me for this.

A chargeback filed without contacting me first is the one thing that makes this harder for both of us, because the bank freezes the conversation that would have solved it in a day.


**How to ask**

Email support@mattstefanik.com with the subject line "Buy it back." Tell me what you got stuck on and roughly when. I will check the checkpoint page and the group, and if the list above is satisfied, I will buy it back within five business days.

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